M. Rennack Company LLC — Terms & Conditions
Effective Date: [11/01/2025]
Applies To: All custom cabinet doors, drawer fronts, panels, and related woodworking products manufactured and sold by M. Rennack Company LLC.
1. General Terms
By placing an order with M. Rennack Company LLC (“the Company”), the customer (“Buyer”) agrees to the terms and conditions set forth herein.
All products are custom made to order based on Buyer-provided dimensions, specifications, and design selections.
Once production has begun, orders cannot be cancelled, changed, or refunded.
2. Production Timelines
Production lead times begin after full payment is received and all specifications are confirmed.
Standard lead time estimates are provided at the time of order but are subject to change based on material availability, workload, or shipping delays.
M. Rennack Company LLC is not liable for delays caused by suppliers, carriers, or circumstances beyond its control (including natural disasters, labor shortages, or carrier issues).
3. Customer Responsibilities
It is the customer’s sole responsibility to:
Provide accurate measurements and specifications before placing an order.
Verify all dimensions, hinge placements, and profiles before production approval.
Ensure products are installed and finished (if applicable) in a stable, climate-controlled environment.
M. Rennack Company LLC is not responsible for errors resulting from inaccurate or incomplete information supplied by the Buyer.
4. Wood Characteristics
Wood is a natural material and will exhibit variations in:
Grain pattern
Texture
Color tone
Mineral streaks
Density
These variations are normal and not considered defects.
Natural wood products may expand, contract, or warp slightly due to changes in humidity or temperature.
Doors exceeding 22 inches in width or 44 inches in height are more susceptible to these effects and are not covered under warranty except for shipping damage.
5. Finishing Disclaimer
If unfinished products are purchased, the Buyer assumes full responsibility for proper sealing, finishing, and environmental protection.
Improper finishing can lead to damage, warping, or finish failure, which are not covered under warranty.
If finished products are ordered, slight color variations may occur between batches, screens, or lighting conditions.
6. Shipping & Delivery
All shipments are inspected and securely packaged prior to dispatch.
The Buyer must inspect all deliveries within 7 days of receipt and report any damage with photo documentation and the original packaging.
Failure to report within this period voids the right to a shipping damage claim.
M. Rennack Company LLC is not responsible for:
Delays once products have been handed to the carrier
Damages occurring during storage, handling, or installation
7. Custom Product Policy
All items are custom-built for each order.
Due to this nature, all sales are final — no cancellations, returns, or refunds are accepted once production begins.
Each piece is manufactured to the Buyer’s provided specifications; M. Rennack Company LLC cannot resell or repurpose these products.
8. Limitation of Liability
M. Rennack Company LLC’s total liability shall not exceed the purchase price of the specific product giving rise to the claim.
Under no circumstances shall the Company be liable for:
Installation or removal costs
Labor expenses
Lost time, profit, or opportunity
Incidental or consequential damages
9. Governing Law
These Terms & Conditions and any disputes arising from them shall be governed by the laws of the State of [Ohio].
Venue for any legal action shall lie exclusively within [United States], [Ohio].
10. Updates & Revisions
M. Rennack Company LLC reserves the right to modify these Terms & Conditions at any time without prior notice.
The version in effect at the time of order placement will apply to that transaction.
All orders are custom-built and non-returnable.
Please confirm all dimensions and specifications prior to ordering.
Natural wood variations and minor color differences are normal and not considered defects.
See full Terms & Conditions for details.
Effective 11/01/2025
Warranty & Refund
1. Warranty Coverage
Applies to: All custom-built cabinet doors, drawer fronts and related products.
M. Rennack Company LLC provides a one (1) year limited manufacturer's warranty covering workmanship defects under normal residential use.
This warranty applies only to the original purchaser and is non-transferable.
2. What is Covered
- Manufacturing defects in workmanship.
- Replacement of affected product(s) when a valid claim is approved.
- Shipping damage reported within 7 days of delivery with photo documentation.
3. What is Not Covered
This warranty does not cover:
- Damage caused by improper installation, handling, storage, or wrong measurements given by customer
- Misuse, neglect, exposure to extreme humidity, temperature changes, or direct moisture.
- Normal wood characteristics such as grain variation, mineral streaks, or color tone differences.
- Doors wider than 22 inches or taller than 44 inches, which are excluded from warranty coverage except for shipping damage.
- Warping, bowing, or expansion in oversize doors exceeding the above dimensions.
- Any product modified, cut, drilled or altered after delivery.
4. Custom Orders & Returns
All M. Rennack Company LLC products are custom made to order based on customer-provided dimensions and specifications.
As such, all sales are final and non-returnable unless a verified manufacturing defect or shipping damage claim is approved.
5. Claim Process
All claims must be submitted within 7 days of delivery for shipping-related damage or within one year of purchase for manufacturing defects.
To file a claim, email smonastraiii@mrennackcompany.com with:
- .Order number and proof of purchase
- Clear photos of the damage or defect.
- Photos of the original packaging.
- Description of the issue and date of delivery.
M.Rennack Company LLC will review your claim within 5-10 business days.
If approved, replacement products will be shipped at no additional cost to the customer.
6. Remedy
For valid claims, M. Rennack Company LLC will replace the defective or damaged product with an equivalent item at no charge.
Repairs or refunds are not available unless a replacement cannot reasonably be produced.
Replacements provided under warranty are covered for the remainder of the original warranty period.
7. Limitation of Liability
This warranty represents the sole and exclusive remedy for any claim related to M. Rennack Company LLC products.
Under no circumstances shall M. Rennack Company LLC be liable for incidental or consequential damages, including labor, installation, or removal costs.
8. Governing Law
This policy is governed by and construed in accordance with the laws of the State of Ohio.
Measurements & Ordering
Effective Date: [11/01/2025]
At M. Rennack Company LLC, every product is built to the exact dimensions and specifications provided by the customer +/- 1/16.
Because all products are made-to-order, it is essential that all measurements and details are accurate and verified before purchase.
1. Customer Measurement Responsibility
The customer is solely responsible for verifying:
Door and drawer front measurements
Hinge boring placement, side, and type
Overlay, reveal, or inset requirements
Frame openings and appliance clearances
M. Rennack Company LLC does not adjust or verify customer-provided dimensions.
Orders are manufactured precisely as submitted, and any errors in measurement or specification are the customer’s responsibility.
2. Measuring Recommendations
To ensure a proper fit:
Always measure each opening individually; do not assume all are identical.
Use a steel measuring tape and measure to the nearest 1/16 inch.
If replacing existing doors, measure the actual door size, not just the opening.
Confirm hinge type and boring placement with existing hardware or your installer.
Double-check your overlay or inset preference before placing your order.
If you are uncertain about how to measure or calculate sizing, contact M. Rennack Company LLC before placing your order for clarification.
3. Order Review & Confirmation
Once an order is submitted:
M. Rennack Company LLC reviews the order for completeness but does not verify measurements or configurations.
Orders proceed to production as written.
Changes cannot be made after production begins.
All orders are considered final upon payment confirmation.
4. Exclusions & Limitations
M. Rennack Company LLC is not responsible for:
Mis-ordered sizes or configurations
Incorrect hinge boring, left/right swing errors, or overlay miscalculations
Product fit issues caused by inaccurate measurements or installation conditions
Variations in cabinet frames, walls, or openings not accounted for during measurement
5. Agreement
By placing an order, the customer acknowledges that they have:
Reviewed and confirmed all measurements and specifications
Read and understood this disclaimer
Accepted full responsibility for the accuracy of their order
Measurement Responsibility:
All products are custom-made to customer-provided dimensions.
M. Rennack Company LLC is not responsible for inaccurate measurements or hinge configurations submitted by the buyer.
Please verify all sizes, boring, and overlay details before ordering.